FAQs

Bike lockers are enclosed parking spaces for bicycles that protect against vandalism, theft and the weather. Each locker is a single locker for one bike and can be easily booked online by the day, week or year - either spontaneously on site or in advance. The lower floors of the bike garages are equipped with storage space for helmets and rainwear and, depending on the location, with free e-bike charging facilities.

• Dry and clean parking space
• Increased theft protection compared to a freely accessible parking space
• Protection against vandalism
• Safe use thanks to the illuminated interior
• Easy booking via app or online via an electronic access and booking system
• Quick access to the locker by entering a code or QR code (no keys required)
• Sufficient space for additional items such as a bike helmet and clothing on the lower floors
• Free e-bike charging facilities on the lower floors, depending on location

There are currently VVT bike lockers in Sölden at the post car park (Dorfstrasse 76, in front of the MiniM) and at the train station in Ötztal-Bahnhof (south and north entrances).

The aim of all project partners (ÖBB, VVT, municipalities) is to provide VVT bike lockers at important public transport hubs throughout Tyrol in the medium term.

• The lower lockers have facilities for hanging clothes or a cycle helmet and some have a power connection. You can see whether your desired locker has a power connection on the booking page.
• The upper lockers can be operated via a guide rail so that the bike can be easily stowed in the locker.
• E-bikes can of course also be parked in the bike lockers. If they weigh more than 18kg, they should be parked in the lower lockers due to their weight. They can also be recharged there, as some lockers have a power connection.

If you have any questions, problems or suggestions, please contact the VVT Customer Centre - by telephone on +43 (0)512 56 1616 or by e-mail at info(at)vvt.at

Business hours:

Mon-Fri (except public holidays) 7:30 am - 6:00 pm

All lower bike lockers are barrier-free.

 

No, your bike is not automatically insured in the bike locker. Verkehrsverbund Tirol GesmbH is not liable for stolen items or other damage. Tip: Check your existing insurance policies.

The VVT bike lockers can be hired online via www.radbox.vvt.at or in the ‘VVT Radbox’ app, available for iOS, Android and Huawei. After free registration, the desired location and rental period can be selected in the booking process. Payment is then made via PayPal or credit card and must be made in advance for the entire booking period. After successful payment, you will receive your personal access data and the code to open the box by e-mail.

 

The bike lockers can be rented for a day, a week or even a whole year. For annual hire, the prices for the upper and lower floors differ, as some of the lower lockers have power connections for e-bikes and storage areas for clothing and helmets.

Prices:

1 day: 1,80€

1 week: 6,20€

1 year: 89,00€ (upper level), 99,00€ (lower level)

Immediate booking means that the VVT bike locker is rented at the present time (from now on). Immediate bookings can be made for one day, one week or one year.

The rental periods for immediate bookings are as follows:

• 1 year: From now up to and including the same date next year
• 1 week: From now plus seven full days
• 1 day: From now until 24:00 on the following day  

Future bookings can be made for periods in the future and can be concluded for one day or one week.

The rental periods for future bookings have the following validity:

• 1 week: 7 full days from the selected day
• 1 day: From 0.00 to 24.00 on the selected day 

The following payment options are available:

• PayPal
• Credit card

 The rental must be paid online in advance during the booking process.

When registering

• When you register, you will receive a message to confirm your e-mail address.
• We will then send you a confirmation of registration for your user profile.

      

When booking

• After booking, you will receive a booking confirmation with your access data for your booked bike locker as well as
• a confirmation of payment or invoice and
• before the end of the booking period, a note on the possible extension of a booking

You can view the access data (PIN and QR code) for your bike locker at any time in the login area under ‘My active bookings’. To do this, you must log in with your e-mail address and password. After booking, you will also receive an e-mail with the access data for the bike locker. The subject is ‘Your PIN for your booking - booking number: 7-XXXXXX - order number: 9-XXXXXX’. If you use the ‘VVT Radbox’ app, you can also view your access data there.

Extensions are only possible if you have made an ‘immediate booking’. If you have made a ‘future booking’ and would like to park your bike for longer, you must make a new booking (for one day or one week).

Please note the periods for extensions:

• for annual bookings from 30 days before the end of the term
• for weekly bookings from 3 days before the end of the term
• for daily bookings from 12 hours before the end of the term

 How to book an extension:

• Log in at www.radbox.vvt.at with your access data under ‘Login’ or open the ‘VVT Radbox’ app.
• Click on ‘My active bookings’
• The ‘Extend’ field appears in the right-hand column under the booking status
• Click on the ‘Extend’ field and follow the booking process
• After completion you will receive new access data. 

If the bike lockers at your desired location are already fully booked, you can also put your name on the waiting list*:

• Select the desired location and add your name to the waiting list directly when selecting the locker.
• As soon as a space becomes available, you and all other interested parties on the waiting list will be informed by e-mail. The first person to book will be allocated the space.
• Following this information, you will be deleted from the waiting list and will have to put your name on the waiting list again if required.

 *This function is only available for bike lockers with a booking period of one year.

If you do not wish to create an account, you also have the option of making a booking as a guest. To do this, you must select the guest login in the booking process and enter your first name, surname and email address. A temporary account will then be created for the booking period. The access data will be sent to the e-mail address provided and cannot be viewed by anyone else.

Please note that you will have to enter your details again for each new booking and that you will not be able to access past bookings.

After booking on www.radbox.vvt.at or in the ‘VVT Radbox’ app, you will receive a booking confirmation including box number, PIN code and QR code by email. You can now open the booked bike locker by entering your box number and PIN code or holding the QR code in front of the reader. The door of the booked locker then opens automatically, you can park your bike and lock the bike locker by pressing the door shut. To collect your bike, simply repeat the opening process. After removing your bike, please always close the bike locker - simply push the door shut until the lock engages.

Access to the booked locker is only valid when the hire period begins. It cannot be used before then.

You can of course lock and unlock the locker as often as you like during the booking period. To do this, hold up your QR code directly without dialling a key or enter the number and PIN, e.g: Number of the selected box: 002, PIN: 1234

The upper bike lockers have a rail that can be pulled out and tilted down. The bike is placed on this rail and the rail is lifted up. The bike is firmly anchored in the rail by means of an appropriate device. A gas pressure spring makes operation and lifting very convenient. The bike in the upper lockers must not exceed 28 kg*. Bicycles weighing up to 18kg can be easily slid into the upper locker. Heavier bikes up to 28kg require more effort.

*depending on the design of the parking system, please refer to the information in the location for details

*The door opening on the lower level is around 118 cm high and around 83 cm wide (may vary slightly depending on the locker type). On the upper level, the door opening is around 130 cm high and around 83 cm wide. The depth of the locker is around 195 cm. The bicycle in the upper lockers must not exceed 28 kg. Bicycles weighing up to 18 kg can be easily slid into the upper locker. Heavier bikes up to 28 kg require more force.

*Depending on the design of the parking system, please refer to the information in the location for details

There are single-storey and double-storey VVT bike lockers. E-bikes up to 28 kg* total weight can be parked in both the upper and lower lockers. E-bikes heavier than 28 kg may only be parked in the lower lockers. If the lower lockers are equipped with electricity, the e-bike can also be charged there. You can find out whether your desired locker has a power connection on the booking page.

*Depending on the design of the parking facility, please refer to the information in the location for details

You can open and close the bike locker at any time during the booking period. To do this, hold your QR code directly in front of the code reader without dialling a button or enter the number of the selected box and PIN, e.g: 

• Number of the selected box: 002
• PIN: 1234

The door of the booked locker then opens, you can park your bike and lock the lockers by pressing the door shut. To collect your bike, simply repeat the opening process. After removing your bike, please always close the bike locker.

Payment can be made within 45 minutes of booking.

• To do this, log in under ‘Login’.
• Click on ‘My orders’.
• If payment is still possible, the ‘Pay’ button will appear when booking.
• After 45 minutes and no payment has been made, the order will be automatically cancelled.
• Please book again!

In this case, please contact the VVT Customer Centre directly on 0512 56 16 16. Our colleagues will try to find you an alternative locker.

Information about soiling or damage is best sent by e-mail with a photo, stating the box number and location, to the VVT Customer Centre (info(at)vvt.at).

If, for example, you have forgotten your access data or have been observed entering your PIN, you can request your access data again as follows:

• Log in under ‘Login’ with your email address and password or open the ‘VVT Radbox’ app
• Click on ‘My active bookings’ and on the corresponding booking number
• Click on ‘Request new access data’

You will then be sent new access data by e-mail. You will also see these in your login area.

If your mobile phone is not operational, you can access the booking page via a computer. Request new access data, which will then be sent to the e-mail address provided. Then make a note of the access data from the e-mail and enter it at the terminal.

If the display shows ‘Not authorized’ after a waiting time of up to 3 minutes after the booking has been completed on the first attempt to open the door, the mobile phone connection to the system has been interrupted. Manual registration at the operating terminal is then necessary: please enter your access data at the bike locker terminal to open your locker.

This is how it works:

• Enter key #
• Hold up QR code or enter complete access data, for example:
  • Valid until date: 20210815
  • Number of the selected box: 002
  • PIN: 1234
  • Checksum: 54321
  • Enter key # (for immediate booking)
  • Enter key 0
• Access is only valid when the rental period begins. It cannot be used before then. 

Please check that you have entered all the data correctly (correct box number, correct PIN code) and restart the opening process if necessary. If the operating terminal on site indicates that the locker is open but this is not the case, please contact us on +43 (0)512 56 1616 or by e-mail at info(at)vvt.at.

Once the booking has expired, the locker with the access data can no longer be opened. In this case, please contact the VVT Customer Centre directly on 0512 56 16 16.

Once a booking has expired, the bike locker on the booking platform will be released again for everyone to book. Should someone book this locker in the meantime, he/she will find your bike and should contact us directly in this case.